1. Introduction

FEWA Education & Migration (“FEWA”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you:

• Visit our website;
• Contact us for enquiries;
• Request education, migration, visa, or coaching services;
• Submit application forms or supporting documents;
• Engage with us through email, telephone, social media, or in person.

By using our website and services, you agree to the practices described in this Privacy Policy.

2. Who We Are

FEWA Education & Migration provides:

• Education counselling services
• Student visa assistance
• Visitor visa assistance
• Family visa assistance
• Partner visa assistance
• Skilled migration services
• Employer-sponsored visa services
• Temporary graduate visa services
• English language and migration coaching services

Our offices are located in Australia and Nepal.

3. Information We Collect

We may collect the following personal information:

Personal Details

• Full name
• Date of birth
• Gender
• Nationality
• Residential address
• Postal address
• Email address
• Phone number

Identification Documents

Where required for visa and migration services:

• Passport details
• Visa information
• Citizenship documents
• Birth certificates
• Marriage certificates
• National identification documents

Educational Information

• Academic transcripts
• Qualifications
• Language test results (IELTS, PTE, etc.)
• Employment history
• Curriculum vitae (CV)

Financial Information

Where relevant to visa or education applications:

• Bank statements
• Financial capacity documents
• Sponsorship information

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referral source
• Website usage statistics

4. How We Collect Information

We collect information when you:

• Submit contact forms
• Book consultations
• Request migration or education advice
• Apply for visa services
• Subscribe to newsletters
• Communicate with us by phone, email, or social media
• Upload documents through our website
• Visit and browse our website

We may also receive information from:

• Educational institutions
• Government agencies
• Migration authorities
• Employers
• Family sponsors
• Professional advisers acting on your behalf

5. Why We Collect Your Information

We collect personal information to:

• Provide education and migration advice
• Assess eligibility for visa pathways
• Process visa applications
• Process education admissions
• Communicate regarding your enquiry
• Verify your identity
• Provide customer support
• Improve our services
• Comply with legal and regulatory obligations
• Maintain client records
• Send service updates and marketing communications (where permitted)

6. Disclosure of Personal Information

We may disclose your information to:

Educational Institutions

• Universities
• Colleges
• Registered Training Organisations (RTOs)
• Language schools

Government Authorities

• Australian Department of Home Affairs
• Overseas immigration authorities
• Visa processing agencies

Professional Service Providers

• Registered Migration Agents
• Legal advisers
• Accountants
• Education partners

Technology Providers

• Website hosting providers
• CRM systems
• Email service providers
• Cloud storage providers

We only disclose information necessary to perform our services.

7. Overseas Disclosure

As FEWA operates internationally and assists with overseas education and migration matters, your personal information may be disclosed to organisations located outside Australia, including:

• Nepal
• Australia
• New Zealand
• United Kingdom
• Canada
• United States
• Other countries relevant to your application

We take reasonable steps to ensure overseas recipients handle your information securely.

8. Cookies and Website Analytics

Our website may use:

• Cookies
• Google Analytics
• Website tracking technologies
• Session management tools

These technologies help us:

• Understand visitor behaviour
• Improve website performance
• Enhance user experience
• Monitor website security

You can control cookies through your browser settings.

9. Marketing Communications

We may send information about:

• Visa updates
• Immigration news
• Educational opportunities
• Events and seminars
• Company updates

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

10. Data Security

We take reasonable steps to protect your information from:

• Unauthorised access
• Misuse
• Interference
• Loss
• Modification
• Disclosure

Security measures may include:

• Secure hosting environments
• Password protection
• Access controls
• SSL encryption
• Staff confidentiality obligations

11. Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it is securely deleted or anonymised.

12. Access and Correction

You may request:

• Access to your personal information
• Correction of inaccurate information
• Updates to your records

Requests should be submitted using the contact details provided below.

We may require identity verification before processing requests.

13. Complaints

If you believe we have breached your privacy rights, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the relevant Australian privacy regulator.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on this page together with the revised effective date.

16. Contact Us

For privacy-related enquiries, requests, or complaints, contact:

FEWA Education & Migration

Australia Office
26/22 Northumberland Road, Auburn NSW 2144, Australia

Nepal Office
Basundhara, Kathmandu, Nepal

Phone (Australia): 02 9055 5339
Phone (Nepal): 01-5916709
Email: info@fewa.com.au